InCare™ Customer Support

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By merging a deep understanding of the fitness industry challenges with a love for the efficiencies of today’s technology, Intenza developed its industry-exclusive InCare™ customer support program.

InCare™ is designed for facility managers who require hassle-free fitness equipment maintenance and repairs. Available both on i Series and e Series cardio lines, InCare™ provides issue resolution never before offered by another equipment manufacturer.

There is no guessing the nature of the service need with an Intenza machine because it, literally, tells you what should be done.

The e Series

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The e Series WiFi-enabled console automatically alerts your Intenza InCare™ online team the exact reason why service may be needed. Its self-diagnosing feature sends an error code, via Wifi, when it senses electronic service is needed. This error code defines the exact nature of the problem, eliminating guesswork and allowing your distributor to provide the right solution. You receive prompt resolution and minimal downtime so you can continue managing your facility.

The i Series

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If you’re more of a hands-on facility operator, the i Series console allows you to download service reports to a USB from which you can email directly to your InCare™ service team. The service team then determines the root cause of the problem and provides you with the solution within 24 hours.

Low Cost of Ownership

Whether for the e Series or i Series, Intenza’s technicians, distributors, and the InCare™ team bring years of industry knowledge and experience to you when you buy Intenza. We don’t expect you to be an electronics expert or a mechanical pro. Combine that with equipment that diagnoses its own service needs and you have an unbeatable cost of ownership, more time to focus on bigger things, and users who are committed to, and excited by, their workouts.

The InCare™ program provides service to any piece of Intenza cardio equipment quickly and accurately.